juan165 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how juan165 ("juan165," "we," "us," "our"), operating through the website juan165.vip, collects, processes, uses, stores, and discloses personal information about individuals ("you," "your," "Data Subject") who register for and use our online casino and sports betting platform.

Juan165 is committed to protecting the privacy and personal data of our players. We recognize the trust Filipino players place in us when they share their personal information to create a juan165 account, make deposits via GCash or Maya, and participate in our gaming platform. That trust is not taken lightly.

This Policy should be read alongside our Terms and Conditions. If there is any conflict between the two documents regarding data privacy matters, this Policy shall prevail.

2. Data Controller Information

For the purposes of the Philippine Data Privacy Act of 2012, juan165 acts as the Personal Information Controller (PIC) in respect of personal data collected from users of the juan165.vip platform. As PIC, juan165 determines the purposes for which and the means by which personal data is processed.

Our designated Data Protection Officer (DPO) can be contacted at:

• Email: [email protected] (subject line: "Privacy / DPO Inquiry")
• Platform: Via the 24/7 live chat support on juan165.vip

Juan165 has registered its data processing activities with the National Privacy Commission of the Philippines in accordance with applicable NPC registration requirements.

3. Personal Data We Collect

Juan165 collects personal data only to the extent necessary to provide our services, comply with Philippine legal obligations, and maintain a safe and fair gaming environment. The categories of personal data we collect include:

3.1 Registration Data

• Full legal name (as it appears on a Philippine government-issued ID);
• Date of birth (to verify the 21+ age requirement);
• Philippine mobile number (used as primary account identifier and for OTP verification);
• Username and encrypted password;
• Home address (for KYC verification and where required by regulation).

3.2 Identity Verification (KYC) Data

• Government-issued Philippine ID documents (SSS, UMID, PhilSys, passport, or driver's license);
• Selfie or facial image submitted for liveness verification;
• Proof of address documents where required;
• Proof of payment method ownership (e.g., GCash screenshot, bank statement).

3.3 Financial Data

• GCash and Maya account numbers linked to deposits and withdrawals;
• Bank account details (BPI, BDO, Metrobank) where used for transactions;
• USDT wallet addresses used for crypto deposits;
• Transaction history: deposit amounts, withdrawal amounts, dates, and methods;
• Account wallet balance.

Note: Juan165 does not store full card numbers or banking credentials. Payment processing is handled by certified third-party payment processors subject to their own security standards.

3.4 Usage and Technical Data

• IP address and approximate geographic location;
• Device type, operating system, browser type and version;
• Session timestamps, login history, and duration of play;
• Game activity: games played, wager amounts, outcomes, game session logs;
• Platform navigation data collected via session cookies.

3.5 Communication Data

• Support chat transcripts and email correspondence;
• Voluntary feedback and complaints submitted to juan165.

4. How We Use Your Personal Data

Juan165 uses your personal data for the following purposes:

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, juan165 processes your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide the juan165 gaming service you have contracted for, including account management, game access, and payment processing;
• Legal Obligation: Processing required to comply with Philippine laws including DPA 2012, Anti-Money Laundering Act (AMLA), PAGCOR regulations, and NPC issuances;
• Legitimate Interest: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided such interests do not override your fundamental rights;
• Consent: For optional communications such as promotional SMS or email marketing. You may withdraw consent at any time by contacting juan165 support or using the unsubscribe mechanism in any marketing message.

6. Data Sharing and Disclosure

Juan165 does not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

6.1 Service Providers

• Payment processors: GCash (G-Xchange Inc.), Maya (Paymaya Philippines Inc.), and other processors receive transaction data necessary to complete deposits and withdrawals;
• KYC providers: Third-party identity verification services receive ID documents and selfies to perform automated KYC checks;
• Game providers: JILI, PG Soft, Pragmatic Play, Evolution Gaming, and other providers receive session-level data required to serve games and validate outcomes;
• Cloud infrastructure providers: Data may be stored on secured cloud servers subject to contractual data protection obligations.

6.2 Regulatory Authorities

Juan165 may disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other Philippine government authorities where legally required to do so, or in response to a valid court order or law enforcement request.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer.

7. Data Retention

Juan165 retains personal data for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, and resolve disputes. Our standard retention periods are:

• Account and KYC records: Retained for a minimum of 5 years after account closure, as required by Philippine AMLA regulations;
• Financial transaction records: Minimum 5 years, or longer if required by AMLC or PAGCOR;
• Game session logs: 12 months from the date of the session;
• Support correspondence: 3 years from the last interaction;
• Marketing consent records: Until consent is withdrawn, plus 1 year for audit purposes.

After the applicable retention period, data is securely deleted or anonymized in accordance with NPC-approved disposal procedures.

8. Data Security

Juan165 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data at rest, including KYC documents and financial information;
• Multi-factor authentication requirements for account access and administrative systems;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of platform infrastructure;
• Intrusion detection systems and 24/7 security monitoring;
• Incident response procedures with NPC breach notification obligations met within 72 hours where applicable.

Notwithstanding our security measures, no internet transmission is 100% secure. You are responsible for maintaining the security of your own juan165 account credentials.

9. Cookies and Tracking Technologies

Juan165 uses cookies and similar technologies to operate and improve the platform. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for platform functionality — including session management, login state, and security features. These cannot be disabled;
• Performance Cookies: Collect anonymized data about how players use the platform (pages visited, error rates) to help us improve service quality. No personally identifiable information is collected through performance cookies;
• Preference Cookies: Remember your language or display preferences to personalize your experience.

Juan165 does not use third-party advertising cookies, behavioral tracking cookies, or social media tracking pixels. You may manage cookies through your browser settings. Note that disabling strictly necessary cookies will impair the platform's functionality.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by juan165:

• Right to be Informed: The right to know what personal data is being collected, how it is used, and with whom it is shared — as described in this Policy;
• Right to Access: Request a copy of the personal data juan165 holds about you, together with information about how it is processed;
• Right to Correction: Request correction of inaccurate or incomplete personal data in your juan165 account;
• Right to Erasure / Right to be Forgotten: Request deletion of your personal data, subject to our legal retention obligations under AMLA and PAGCOR regulations (see Section 7);
• Right to Object: Object to the processing of your personal data for purposes based on legitimate interest or for direct marketing;
• Right to Data Portability: Receive your personal data in a structured, commonly used format for transfer to another service provider, where technically feasible;
• Right to Lodge a Complaint: File a complaint with the Philippine National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." We will respond within 15 business days. Identity verification will be required before processing any request.

11. Children's Privacy

The juan165 platform is strictly restricted to individuals aged 21 years and above as required by Philippine gaming regulations. Juan165 does not knowingly collect personal data from anyone under 21 years of age.

If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately close the associated account, void all transactions, and delete the data. If you are a parent or guardian and believe your child has registered on juan165, please contact us immediately at [email protected].

12. Cross-Border Data Transfers

Some of juan165's service providers — including game developers and cloud infrastructure providers — may be located outside the Philippines. Where personal data is transferred to a foreign country, juan165 ensures such transfers are conducted in compliance with NPC rules on cross-border data flows, including:

• Requiring recipient countries or entities to provide an adequate level of data protection;
• Implementing standard contractual clauses or data processing agreements with overseas processors;
• Conducting transfer impact assessments where required by NPC guidance.

Juan165 will not transfer your personal data to any country where adequate protection cannot be assured without your explicit consent, except where required by law.

13. Changes to This Privacy Policy

Juan165 may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or platform updates. The "Last Updated" date at the top of this page reflects the most recent revision.

Material changes to this Policy will be communicated to registered players via the platform's notification system or by SMS/email to your registered contact details at least 14 days before the changes take effect. Your continued use of the juan165 platform after the effective date of any changes constitutes your acknowledgment of the revised Policy.

If you do not agree with any changes to this Policy, you should stop using the platform and may request account closure by contacting juan165 support.

14. Contact Us & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by juan165, please contact our Data Protection Officer:

• Email: [email protected] — Subject: "Privacy / DPO Inquiry"
• Live Chat: Available 24/7 on juan165.vip — fastest response for urgent matters
• Response Time: DPO inquiries acknowledged within 2 business days; substantive response within 15 business days

If you are not satisfied with juan165's response to a privacy complaint, you have the right to escalate your concern to the National Privacy Commission of the Philippines (NPC) through the NPC's official channels.